“Application for Membership Form” means the application form to be completed and submitted to Sæl Spa for review and consideration;

“Contract Term” means a period of twelve months commencing on the date the Membership is accepted, renewable on a yearly basis in accordance with these Terms and Conditions;

“Data Protection Laws” means all applicable laws relating to the processing of personal data and privacy and electronic communications, including (as applicable):

1. the UK GDPR;
2. the Data Protection Act 2018;
3. the Privacy and Electronic Communications (EC Directive) Regulations 2003; and
4. all guidance and codes of practice issued by a supervisory authority relating to the laws referred to in (a) to (c);

“Force Majeure Event” means any act of God, flood, fire, explosion, war, invasion, riot, terrorism or other civil unrest, epidemic, pandemic, action by any governmental authority, national or regional emergency, strikes, industrial disturbance, or any other event that is beyond the reasonable control of Sæl Spa.

“Fulham” means Fulham Stadium Limited and/or Fulham Football Club;

“Fulham Pier” means the Thames riverside development at London SW6 6HH, which forms part of the Stadium;

“Joining Fee” means the fee payable by a Member upon joining Sæl Spa, calculated by reference to their category of Membership, as set out in Appendix 1 and as amended from time to time;

“Intellectual Property” means all intellectual property rights owned by or vesting in a party, including rights in inventions and discoveries, patents, utility models, rights in designs, trademarks, service marks, signs, copyrights, rights in confidential information and know-how subsisting anywhere in the world;

“Sæl Spa” means Sæl Spa, a trading name of Fulham Stadium Limited, whose correspondence address is Training Ground, Motspur Park, KT3 6PT;

“Sæl Spa Membership Committee” means those persons appointed by Sæl Spa from time to time to act as its membership committee and to advise Sæl Spa on community curation and Member experience;

“Member” means a person who has been approved by the Sæl Spa Membership Committee  and “Membership” shall be construed accordingly;

“Membership Fee” means the fee payable by a Member for Membership of Sæl Spa, calculated by reference to their category of Membership and payable in advance on an annual or monthly subscription basis, as set out in Appendix 1 and as amended from time to time;

“Personal Data” means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier;

“Stadium” means Craven Cottage, Stevenage Road, London, SW6 6HH;

“Terms and Conditions” means the Spa terms and conditions of Membership set out below;

“Website”: means the official Sæl Spa website at saelspa.com; and

“Working Day” means a day other than a Saturday, Sunday or a public holiday in England.

In submitting an application to be a Member of Sæl Spa, you agree to be bound by these Spa Rules and the Terms and Conditions of Membership.  You represent and warrant to us that you are at least 25 years old.  All applications for Membership are reviewed and considered by the Sæl Spa Membership Committee.  Applicants will be informed when their application has been received, and when it has been accepted by the Membership Committee.

Upon an application for Membership being accepted, the Member shall be bound by these Terms and Conditions, which shall constitute an agreement between the Member and Sæl Spa.

A copy of these Terms and Conditions will be available on the Website or upon request to Sæl Spa . Whilst Sæl Spa will use reasonable endeavours to ensure that Members are aware of any changes to these Terms and Conditions, it is the Member’s responsibility to ensure that they have an up to date version of these Terms and Conditions, including any amendments to them.

Applications for Membership will be reviewed by the Sæl Spa Membership Committee. Membership shall at all times be subject to compliance with the Spa Rules and these Terms and Conditions, as well as the ongoing review of the Sæl Spa Membership Committee.  The Sæl Spa Membership Committee shall determine applications for new Membership, renewals of Membership and continuation of Membership at its absolute discretion.  Its Membership decisions shall be final and binding, it shall not be required to provide feedback on any decision and Sæl Spa shall have no liability for any decision made.

Membership shall be for an initial term equal to the Contract Term. The Contract Term shall be 12 months, unless terminated early in accordance with clause 3.5, below.  For the avoidance of doubt, where any new Member seeks to terminate their Membership within the first 12 months (including, but not limited to, any low attendance at Sæl Spa and/or any low usage of any services connected to Sæl Spa and/or any other reasons associated with actual or projected usage of the Membership), they shall remain liable to pay the Membership Fees, in full, for the remainder of the initial 12 months.  This applies to all categories of Membership and applies regardless of whether the Member pays their Membership Fees annually, or monthly.

Before or upon being accepted as a Member, the Member shall provide Sæl Spa with requested details, which include a valid email address, a contact telephone number and credit / debit card details from which payments can be taken by Sæl Spa. Members are responsible for promptly updating Sæl Spa if their personal contact and/or payment information changes at any time.

Sæl Spa shall take the Membership Fee from the Member’s credit / debit card either monthly or annually as agreed with the Member. Membership Fees shall be inclusive of any VAT and are non-refundable.  Upon expiry of the Contract Term, this agreement shall be automatically renewed for a period of one (1) year and the Membership Fee shall be taken from the Member’s credit / debit card for the next Contract Term (unless monthly billing is agreed with the Member).

Sæl Spa reserves the right to increase the Membership Fee at any time, in which case it will notify Members of such change. Any such increase shall be effective from the next payment of the Membership Fee.

Save in the circumstances set out in clause 3.1 in respect of new Members, a Member may terminate his/her Membership at any time, by giving a minimum of 30 days written notice to Sæl Spa. Where applicable, monthly Membership Fees shall be payable during any notice period.

Save in the circumstances set out in clause 3.1, Members may be permitted to temporarily ‘freeze’ their Memberships for a period of time at the sole discretion of Sæl Spa management. These circumstances include (but are not limited to) maternity / paternity leave, protracted illness, loss of employment, secondment or overseas employment. Requests to freeze Membership must be made in writing to Sæl Spa, and the timing and length of the freeze will be reviewed and considered by Sæl Spa management.  Only one freeze period is permissible during a single Membership year.

Upon termination of Membership (including following any notice period), Membership shall terminate and any and all fees outstanding shall be immediately payable and the balance must be cleared.

Where the Member fails to pay the Membership Fee and/or satisfy any outstanding charges within the time required in these Terms and Conditions or by Sæl Spa from time to time, Sæl Spa reserves the right to suspend the Membership until payment is received. Where fees remain outstanding for more than three months, Sæl Spa reserves the right to terminate the Membership. For the avoidance of doubt, such suspension and/or termination shall be without prejudice to the Member’s obligation to pay Membership Fees in the initial 12 months of their Membership.

Resale and/or reassignment of a Sæl Spa Membership is strictly prohibited. Where resale or reassignment is found to have taken place, Seal Spa reserve the right to terminate the Member’s Membership.

No waiver of any default or breach by Sæl Spa shall be construed to be a waiver or release of any other subsequent default or breach by a Member and no failure or delay by Sæl Spa in the exercise of any remedy provided or as available in law or in equity shall be construed a forfeiture or waiver thereof or of any other right or remedy available to Sæl Spa.

A Member shall be entitled to all the rights and privileges Sæl Spa grants to a person in his or her capacity as a Member and shall be bound by these Terms and Conditions but shall have no proprietary rights in any of the premises or in respect of property of the Spa.

Sæl Spa values the privacy of all Members, their guests and other visitors who enjoy Sæl Spa spaces, services, Website and application. Save that Sæl Spa will process any information gathered in accordance with the Fulham Pier Privacy Notice and Data Protection Laws, Sæl Spa will contact Members about Sæl Spa and other events taking place at the Stadium. Members who do not wish to receive these updates can opt out of receiving all communications by contacting Sæl Spa.

Upon acceptance of an initial Membership application, a non-refundable Joining Fee will be charged. Following the approval of a Membership application, or the renewal of a Membership, the Membership fee becomes payable immediately.  Any applicable Membership fees will then be charged either annually or monthly according to Member preference stated upon joining.  Fees will be charged on an automated, non-refundable and recurring basis.

By providing Sæl Spa with payment details, Members accept and consent to being charged with Membership fees in the form requested by Sæl Spa upon their application being approved or renewed.  Membership fees can be changed at the Spa’s sole discretion, at any time, and we will notify Members in advance if there are to be any changes to the amount, date or frequency of the payment of Membership fees. For the avoidance of doubt, Sæl Spa reserves the right to increase Membership Fees upon renewal of a member’s Membership with the Spa.

• All Members agree to conduct themselves in an appropriate manner when visiting Sæl Spa.
• Without prejudice to any other remedies it may have, Sæl Spa shall have the right to refuse entry to or require the removal of a Member where his/her conduct (or the conduct of his/her guest/s) falls below the standards of behaviour expected by Sæl Spa. The Spa takes a zero tolerance approach to harassment or abuse. By way of non-limiting examples, the following conduct shall be deemed unacceptable:
  • any offer or distribution (either free or for sale by any person) of any consumer article, commercial product or promotion of any goods or services of any nature;
  • being (or appearing to be) intoxicated, impaired and/or asleep by reason of any substance (whether alcohol, drugs or otherwise) and/or any illness;
  • any smoking, vaping or consumption of alcohol or drugs;
  • the display of any banner or flag that bears material or slogans that are offensive, obscene, abusive, racist, political, discriminatory or deemed by Sæl Spa in its sole discretion to be inappropriate;
  • the use of foul, obscene, abusive, racist and/or discriminatory language and/or gestures;
  • any fighting, aggressive and/or inappropriate behaviour of any nature (whether physical and/or verbal);
  • any use of cameras for the purposes of filming or photography within all areas of the spa;
  • any use of a mobile device for the purposes of video calls within all areas of the Spa, unless otherwise pre-authorised by a member of the Sæl Spa team;
  • any theft or vandalism of any property at Sæl Spa or the Stadium; or
  • any abuse towards any Sæl Spa staff, any Member or any other person at the Spa premises.
• In the event of any conduct of the type described in clause 5.2 (or any other behaviour which, in the opinion of Sæl Spa, is unacceptable) Sæl Spa reserves the right to eject the Member or guest from Sæl Spa and/or the Stadium and/or suspend and/or terminate their Membership.

If a Member is placed on suspension for any reason, Sæl Spa reserves the right, in its absolute discretion, to charge and collect such dues and/or Membership Fees as may fall due during the period of suspension.

Save in cases of death or personal injury caused exclusively by the negligence of Fulham or Sæl Spa and/or where the liability of any of the same cannot be lawfully excluded or limited:

• the maximum liability of Sæl Spa or Fulham to any Member in respect of any matter arising out of or in connection with the Spa Rules and/or these Terms and Conditions shall be an amount equal to the Membership Fee paid in the year in which such liability accrued; and
• Members shall hold harmless, Fulham and Sæl Spa and shall not issue or threaten any claims against them in respect of any matter arising out of or in connection with the Spa Rules and/or these Terms and Conditions.

To the fullest extent permitted by law, Members agree to release, waive, discharge, defend, indemnify, and hold harmless Sæl Spa and Fulham (including its staff and/or subcontractors) from all liabilities, losses, damages, costs and expenses arising out of or in connection with any Membership, attendance at Sæl Spa, use of any services at Sæl Spa and/or any breach by any Member of the Spa Rules and/or these Terms and Conditions.

When a match or a public or private event hosted at Craven Cottage, the entire Fulham Pier facility, including the floors dedicated to Sæl Spa , will be closed, as the required additional security means that only ticket holders can access the stadium.

Members are not permitted to access the Spa on match or event days.

Sæl Spa anticipate, albeit cannot guarantee, that there will be between 20-30 match day closures per year, the majority of which will be advised to Members in advance.

Some closures may have shorter notice periods depending on factors including Fulham FC’s performance in cup competitions and date changes. These are factor’s outside of the Spa’s control, and the Spa does not accept responsibility for such decisions.

Sæl Spa refuses the right to claim compensation due to any scheduled Spa closure.

Specific detail of benefits and Inclusions can be found at Appendix 2.

Any benefits, credits, or entitlements included within the Membership are non‑transferable and may not be rolled over to subsequent membership periods or allocated to any guest or third party. All unused benefits will automatically expire at the end of the applicable Membership tier and hold no cash value. The Member acknowledges that no refunds, credits, or extensions will be provided for any unused benefits, except where required by law or expressly agreed by the Spa in writing.

Cancellations made less than 24 hours before the scheduled appointment time will be treated as a late cancellation. In such cases, the Member agrees to pay 100% of the booking fee.

Failure to attend a booked appointment without prior notice will be treated as a no‑show, and the Member will be liable for the full booking fee.

Sæl Spa reserves the right to modify, vary, suspend, or withdraw any aspect of the Membership offering at any time. This includes, without limitation, changes to benefits, programming, facilities, services, suppliers, or access rights. Such amendments may be made at the Spa’s sole discretion and may take immediate effect. The Spa will take reasonable steps to notify Members of material changes, however continued use of the Membership following any amendment will constitute acceptance of the updated terms.

Sæl Spa requires the completion of mandatory health declarations prior to the provision of any services or participation in any activities. The Member agrees to provide accurate, complete, and up‑to‑date information and to promptly notify Sæl Spa of any changes to their health status that may affect their ability to safely access or use the Spa. Sæl Spa reserves the right to restrict, suspend, or refuse access to services where required health information is not provided or where, in the Spa’s reasonable opinion, participation may pose a risk to the Member or others.

The Spa reserves the right, at its sole discretion, to refuse, discontinue, or modify any treatment, service, or procedure where it reasonably believes that proceeding may pose a risk to the client, staff, or any third party, or where the client’s health information, behaviour, or circumstances make the treatment inappropriate or unsafe. The Spa may also adjust or tailor treatments to align with professional standards, safety requirements, or operational considerations.

The Member is solely responsible for ensuring that all health information, medical details, and relevant disclosures provided to the Business are accurate, complete, and up to date. The Member acknowledges that the Spa will rely on the information supplied when delivering services, treatments, or recommendations. For the avoidance of doubt, the Spa shall have no liability for any inaccurate or missing information.

The Member acknowledges that medical clearance may be required prior to commencing any treatments. Sæl Spa reserves the right to request appropriate medical documentation or refuse treatment until such clearance is obtained.

No personal trainers, external practitioners, or third‑party service providers shall be permitted to operate, instruct, or provide services on the premises unless expressly authorised in writing by Sæl Spa.

Spa and fitness equipment must remain on the premises at all times. No items may be removed, relocated off‑site, or used outside the designated areas without the Spa’s prior written consent.

The Member acknowledges and agrees that the use of the Spa facilities is undertaken entirely at the Member’s own risk. The Spa accepts no responsibility or liability for any accident, injury, illness, loss, or damage suffered by any person arising out of or in connection with the use of the Spa facilities, except where such liability cannot lawfully be excluded.

The Member acknowledges that no lifeguard or aquatic safety personnel may be on duty at any time within the Spa facilities. Members and nay guests must exercise due care and comply with all posted safety instructions when entering or using the pool, spa areas, or any adjacent wet zones.

Swimming or water‑based activities should not be undertaken by individuals who are unable to swim competently without supervision. Such activities are taken at the individuals’ own risk.

The consumption of alcohol or the use of drugs—whether legal or illegal—that may impair judgment, coordination, or reaction time is strictly prohibited in or around the Spa facilities. The Spa reserves the right to deny entry to, or remove from the premises, any person reasonably suspected of being under the influence of alcohol or drugs. Where necessary, access may be refused without refund of any fees paid.

No glassware, glass bottles, or any other breakable containers are permitted within the Spa. Any individual bringing prohibited items into the Spa facilities may be asked to leave and may be liable for any associated clean‑up costs, breakage, or safety risks caused.

Individuals with medical conditions that may be adversely affected by heat, humidity, exertion, immersion in water, or Spa features—including but not limited to cardiovascular disorders, respiratory issues, infectious diseases, skin conditions, or open wounds—must not use the Spa facilities unless cleared by an appropriate medical professional.

Users experiencing dizziness, nausea, shortness of breath, or any unusual symptoms must exit the Spa facilities immediately and seek medical assistance.

No individual under the age of eighteen (18) are permitted to access or use the Facilities.

Appropriate and clean swimwear must be worn at all times while using the Spa, including  any associated wet areas. Street clothing, undergarments, or any attire deemed unsafe, unhygienic, or inappropriate by the Spa staff is strictly prohibited. Sæl Spa reserves the right to determine what constitutes acceptable swimwear to maintain hygiene and comfort for all users.

Sæl Spa operates CCTV cameras throughout the Spa, excluding the treatment rooms and wet spa on Floor 3 to ensure the safety of Members and guests.

By entering the Spa, Sæl Spa Members and their guests accept that they will be captured on CCTV and that footage will be stored. The footage is accessed only if and when an incident occurs, and, save where it is required for any investigation or other reason, will be disposed of after 6 months.

For the avoidance of doubt, CCTV footage may be shared by Sæl Spa , including with the Police, within Fulham and with any safeguarding body, where the Spa Club deems it appropriate to do so. Further information on how CCTV is processed at the Site is available on the following privacy policy link: https://www.fulhampier.com/privacy.

Members shall use the lockers provided for the temporary storage of their personal belongings while using the Spa facilities. Lockers are for day use only and personal items must not be stored overnight unless expressly authorised in writing by Spa staff. Any belongings left in lockers after closing hours may be removed, stored, or disposed of at the Spa’s discretion, without liability for any resulting loss or damage.

Valuables must not be taken into wet areas of the Spa including the pool, spa, sauna, steam room, or surrounding spaces under any circumstances due to increased risk of damage, loss, or safety concerns.

The Spa shall not be liable for the loss, theft, or damage of any personal belongings, valuables, or items brought onto the premises, whether stored in lockers or otherwise, except where liability cannot lawfully be excluded. Members bring all personal items to the Facilities at their own risk and are responsible for securing their belongings appropriately. The Spa does not offer insurance for personal items and recommends that Members maintain appropriate personal insurance coverage for valuables and belongings.

Members may submit complaints in writing, verbally, or through any designated complaints channel provided by Sæl Spa [ INSERT EMAIL/ ADDRESS]. All complaints should be raised as soon as reasonably practicable and must include sufficient detail to enable a fair and thorough review.

Upon receiving a complaint, Sæl Spa will acknowledge receipt within a reasonable timeframe and will conduct an investigation. The Spa will aim to respond with its findings and any proposed actions within a reasonable period, keeping the Member informed of any necessary extensions to this timeframe.

If the Member is dissatisfied with the initial outcome, they may request an internal review by senior management. Sæl Spa will undertake a further assessment and issue a final written decision.

Members should be advised that all treatments and services provided are subject to individual variation. The Spa makes no guarantee, warranty, or assurance—whether express or implied—regarding the achievement of any specific aesthetic or clinical outcome. Results may differ from person to person based on factors including, but not limited to, individual physiology, medical history, lifestyle, and adherence to aftercare guidance. By proceeding with treatment, the Member acknowledges and accepts that outcomes cannot be assured.

No failure or delay by either party to these Terms and Conditions in exercising any of its rights under these Terms and Conditions shall be deemed to be a waiver of that right, and no waiver by either party of any breach of these Terms and Conditions by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

To the extent any Member receives or becomes aware of any confidential information belonging to Sæl Spa or Fulham, all such information must be kept confidential and must not be disclosed to any third party.

All notices given by a Member shall be in writing and shall either be delivered by email to [INSERT EMAIL ADDRESS] or by courier or by registered mail to Sæl Spa, Motspur Park, KT3 6PT. Save in respect of delivery by courier (where the deemed date for service shall be the date recorded by such courier) the deemed date for service by any such methods shall be two (2) days after being sent to the intended recipient.

If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Terms and Conditions.

These Terms and Conditions constitute the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

Sæl Spa may update and amend these terms and conditions from time to time. Sæl Spa will notify Members either on the telephone or in person of any material changes.

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions or its subject matter or formation.